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Terms and conditions

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This is an English translation for convenience. In case of any difference, the Romanian version prevails.

1. Who we are #

The TopRestaurante.ro website is operated by Web Base Soft SRL, CUI 52574286, Trade Register no. J2025073168008, registered office at str. Școlii 13, Vânători, Vrancea. You can write to us at [email protected], call us at +40 750 293 880 or through the contact page.

Who sells and who invoices. The only service we sell is the Premium plan (section 6). We sell it in our own name, as a service provider, and the invoices are issued by Web Base Soft SRL. We do not sell food or drinks, we do not take orders and we do not make reservations: the restaurants in the list are independent businesses, and TopRestaurante.ro only presents them, as a guide. We are not their intermediary, marketplace, distributor or agent.

By using the site or paying for a service, you accept these terms. If you do not agree, do not use the site.

2. How we calculate the rankings #

A restaurant's score combines ratings taken from third parties (Google) with user votes. The method is described on the How we rank. A place in the ranking cannot be bought.

3. Accounts and votes #

To vote or write reviews you need an account with a confirmed email address. The account details must be real and your password must stay confidential; you are responsible for everything that happens in your account. A user can vote for a restaurant only once within the interval shown on the site, according to the review rules.

We may suspend or close accounts that break the rules, try to influence the score with fake or coordinated votes, use the site for illegal purposes or disrupt how it works.

4. Third-party content #

The ratings and reviews taken from Google belong to it and are shown with attribution and a link to the source. Trademarks belong to their owners.

5. Restaurant profiles #

A restaurant can claim its profile by proving that it manages it. The owner can fill in the information and reply to reviews, but cannot delete reviews or influence the score.

6. The paid service: the Premium plan #

Claiming the profile and the free plan cost nothing. The Premium plan is optional and is meant for restaurants and the companies that manage them. It includes:

  • a clearly marked “Promoted” spot at the top of the city page, with no effect on the score or the position in the ranking;
  • up to 10 photos on the profile (compared to 5 in the free plan);
  • statistics for 60 days (compared to 14 in the free plan);
  • the link to the restaurant's website on its page, marked “dofollow” (without “nofollow”) while Premium is active. We do not guarantee any particular position in Google.

The “Promoted” spot is shown only after the restaurant enters the city ranking, that is, once it has the minimum number of reviews required. Until then, the other benefits of the plan apply.

Price: 39 lei / month. The price is in Romanian lei (RON). There are no other fees or commissions. The price shown at the time of payment is the one that applies; we may change it for the future, and a period that is already paid for is not affected.

7. Payment and the Premium subscription #

Payment is made online, by bank card (Visa, Mastercard), on the secure page of the payment processor NETOPIA Payments, to which you are redirected from the restaurant dashboard. Confirming the payment may require 3D Secure authentication from your bank. Card details are entered only on the NETOPIA page and do not pass through our servers; we keep only the payment result and a token issued by NETOPIA, not the card number. Details in the privacy policy.

You can choose:

  • one month, a single payment: Premium is activated for one month and does not renew automatically; we notify you by email 7 days before it expires;
  • monthly subscription: you confirm the first payment yourself on the NETOPIA page, and the following ones are collected automatically, every 30 days, from the same card, until you cancel the subscription from the Premium plan page in the dashboard. By choosing the subscription you agree to these recurring payments. The amount is the one shown when you place the order.

Every successful payment is invoiced through Oblio, using the billing details you filled in (company name, tax ID, address), and the invoice is sent by email and appears in the dashboard. You are responsible for the accuracy of the billing details. Payment is collected in lei.

8. Delivery of the service #

Premium is a digital service, with no physical delivery and no shipping costs. The plan is activated automatically, within a few seconds after the payment is confirmed. Details in the Delivery policy.

9. Withdrawal, cancellation and refunds #

The subscription can be canceled at any time, from the dashboard, without penalties. If you bought the service as an individual, outside your professional activity, you can withdraw from the contract within 14 days, online, from the Contract withdrawal. Refunds are made within 14 days, to the same card. All the conditions are in the Cancellation and refund policy.

10. Complaints and dispute resolution #

You can send any complaint to the contact details above; we reply within 30 days. If we cannot reach an agreement and you are a consumer, you can turn to:

11. Liability #

We make reasonable efforts to keep the information about restaurants correct and up to date, but it comes largely from third parties and from owners, and opening hours, menus or prices may change without our knowing. Check directly with the restaurant before you go or book. We do not guarantee that the site will work without interruption and we are not liable for interruptions or losses caused by things we are not responsible for (for example failures of networks, banks or the payment processor, or force majeure). Our liability for the Premium service does not exceed the amount paid for the affected period, except where the law does not allow such a limit.

12. Changes to the terms and governing law #

We may change these terms; the version in force is the one on this page, and changes do not affect periods that are already paid for. These terms are governed by Romanian law. Disputes are settled amicably and, if that fails, by the competent courts in Romania, without affecting the rights that the law gives to consumers.