Cancellation and refund policy
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This is an English translation for convenience. In case of any difference, the Romanian version prevails.
Canceling the subscription #
The monthly Premium subscription can be canceled at any time, from the Premium plan page in the restaurant dashboard, by clicking Cancel subscription. There are no penalties and you do not need to write to us. After you cancel, no more payments are collected, and Premium stays active until the end of the period you have already paid for.
If you chose “Pay for one month only”, there is nothing to cancel: the plan expires on its own at the end of the paid month and does not renew.
Right of withdrawal (14 days) #
The Premium service is mainly meant for professionals. If you buy it as an individual, outside your professional activity (as a consumer), you can withdraw from the contract within 14 days of payment, without giving a reason, under Romanian Government Emergency Ordinance 34/2014.
You can withdraw online at any time, from the Contract withdrawal: fill in the form and we will confirm by email that we received your request. You can also use the contact details in the terms and conditions.
The plan starts right after payment, at your request. If you withdraw within the 14 days, you pay only, proportionally, for the period used until you withdraw; the rest is refunded. Once the service has been fully provided, the right of withdrawal is lost.
Refunds #
We refund the payment in these cases:
- the service was not activated because of us;
- you were charged twice, or after canceling the subscription;
- you withdrew from the contract within the 14 days.
Send your request through the withdrawal form or through the contact page, with the restaurant name and the payment date. The refund is made within 14 days of accepting the request, to the same card you paid with, and we issue a credit note for the refunded amount. How long it takes for the money to reach your account also depends on the bank that issued the card.